LEGAL NOTICE AND TERMS AND CONDITIONS

SALES POLICY

The user must make the purchase through the website of LUDIC DRAGON Once you have received confirmation of receipt of your order by LUDIC DRAGON, payments can be made through our virtual POS using Visa and MasterCard, through paypal link or by deposit / bank transfer in the / s account / s indicated for that purpose.

RETURN POLICY

The user is entitled to a refund of the registration fee under the following terms and conditions: For returns received 15 calendar days after the date of shipment of the order will be refunded the full amount of the registration.The product must be in perfect condition and shrink-wrapped. The customer will bear the shipping costs and will send it to the following address: LUDIC DRAGON Subsequent returns (up to a maximum of 30 days) will be reimbursed the total amount of the registration minus a 15% administrative and management fee. The product must be in perfect condition and shrink-wrapped. The customer will bear the transport costs and will send it to the following address: LUDIC DRAGON

Returns with more than one month from the date of shipment (except for special causes and always at the discretion of LUDIC DRAGON) will not be entitled to any refund. Refunds will be made within 15 calendar days after the cancellation request, by electronic transfer to the name of the person who made the request.

REPLACEMENT AND CANCELLATION POLICY

The product will be exchanged for another one as long as the fault in the product is attributable to LUDIC DRAGON (lack of elements in the game, defective manuals, transport problems, etc). LUDIC DRAGON reserves the right to cancel an order for any justified cause.

LIABILITY

Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions herein, as well as any other legal provision that may apply. The provider disclaims any liability for the information published on its website and the lack of availability (falls) of the site which will also make periodic stops for technical maintenance. In addition, the provider reserves the right to modify any type of information that may appear on the website, without any obligation to give prior notice or inform users of such obligations, being understood as sufficient with the publication on the website of the provider.

INTELLECTUAL PROPERTY AND USE OF THE CONTENTS

The website www.dungeonuniversalis.com and www.ludicdragon.com, including but not limited to programming, editing, compilation and other elements necessary for its operation, designs, logos, text and / or graphics are the property of the provider or if you have a license or express authorization from the authors. Any use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author. The designs, logos, text and / or graphics outside the provider and that may appear on the website belong to their respective owners, themselves responsible for any dispute that may arise in respect thereof. In any case, the provider has the express and prior authorization from them. To make any comments regarding possible breaches of the rights of intellectual or industrial property, as well as any of the contents of the website, you can do so through the contact mail: ludicdragon (at) gmail.com

APPLICABLE LAW AND JURISDICTION

For the resolution of all disputes or questions related to this website or the activities developed in it, will apply Spanish law, to which the parties expressly submit themselves.

------

COMMERCIAL REGISTER, TAX IDENTIFICATION

Company name: Ludic Dragon Games S.L. C/Matias Pastor Sancho, 9 (local). 50015 Zaragoza. 

Inscription in the Mercantile Registry of Zaragoza: volume 4374, folio 1, inscription 1 with page Z-64755.

Tax ID: ESB99535874

SECURE PAYMENT

Before paying for your order please check your purchase and confirm all personal delivery address details.

PAYMENT METHODS

The prices shown in our store are final and include VAT for European Union countries (except Canary Islands, in Spain. In this case the price does not include VAT even if it is the same amount, due to the management costs generated by orders coming from this territory). In any other case we will not add additional costs to your order automatically, but only those that the User has selected and chosen freely (shipping costs or additional products).

Credit cards will be subject to checks and authorizations by the issuing bank. If such entity does not authorize the payment, LUDIC DRAGON will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User. The charges will be made on the bank card at the time the purchase data is confirmed.

In any case, at the end of the purchase, the User confirms that the payment method used is his own or that he has express authorization from the legitimate holder of the means of payment used. To be able to charge your bank card, the data of the same and its holder must be correct. LUDIC DRAGON is not responsible for the accuracy of the payment information provided by the User.

Completing a purchase process on this Website implies that the User has read and accepted the Terms and Conditions.

SHIPPING

Shipments are made from the AGR's warehouse (MAdrid) or from our warehouse, located in Zaragoza (Spain). Please consider that the shipment will be made the week after you place your order.

REPLACEMENTS

If you purchased a new game from Ludic Dragon Games and have discovered that it has a manufacturing defect or is missing a component, please complete the form to request a replacement of the affected component(s).

Send your complaint (preferably in PDF format) to the following email address: customersupport@ludicdragon.com

You have a period of 30 days from receipt of the order to make any claim.

Due to the high cost of international shipments, the shipping cost of all replacements shipped outside Europe (European Union, UK, Norway, Switzerland) or USA/Canada, must be paid by the recipient. In other words, we assume the replacements and their shipment to countries in Europe, USA and Canada.

Finally due to the way we receive our replacement parts from the manufacturer we are not able to replace game boxes or component trays (to any location).

In case of severe damage caused by the shipping company, please send the claim along with photographs of the damaged outer packaging, within 5 days of receipt of the package.

COOKIE POLICY AND PERSONAL INFORMATION

The provider's website may use cookies (small text files that the server sends to the computer of the person accessing the page). This is a technique commonly used on the Internet to carry out certain functions that are considered essential for the proper functioning and display of the site.

The cookies used on the website are, in any case, of a temporary nature for the sole purpose of making more efficient onward transmission and disappear at the end of the user's session. In no case will cookies be used to collect personal information. From the client's website it is possible to be redirected to contents of third party websites.

Since the provider can not always control the content posted by third parties on their websites, it does not assume any responsibility for such content. In any case, the provider undertakes to immediately remove any content that could violate national or international law, morality or public order, proceeding to the immediate withdrawal of the redirect to that website, bringing to the attention of the competent authorities the content in question.

RIGHTS OF THE USER

In accordance with the provisions of Article 5 of the LOPD, the user is informed that the exclusive purpose of the registration database is to send information on developments related to Ludic Dragon Games S.L.. Only the owners will have access to their data, and under no circumstances will these data be given, shared, transferred or sold to any third party. In accordance with the provisions of the LOPD, the user may at any time exercise their rights of access, rectification, cancellation and opposition to the provider. In order to facilitate the exercise of these rights, a link to request cancellation is provided in all communications, which will result in the immediate removal of the user’s personal data from our database. Cancellation can be requested by sending an email to info@ludicdragon.com with the subject line UNSCRIBE.