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SHIPPING
Shipments are made from our warehouse, located in Zaragoza (Spain). Please consider that the shipment will be made the week after you place your order.
Please note that this website contains limited units, surplus of the production after the delivery of the games to the Kickstarter/Gamefound campaign backers. There are no retail sales.
Due to international logistic problems (trucker strikes, increased demand for on-line sales, fuel price increase, war in Ukraine), shipments may be delayed. But it is not usual in our shipments. We are sorry for the inconvenience.
Customs duties are the responsibility of the recipient. However, please note the following:
EUROPEAN UNION and UK (Friendly, free import fees): we manufacture and ship from the European Union. This means that shipments are Friendly, with no customs duties or fees for customers in countries within the European Union. We cover the fees in the United Kingdom.
UNITED STATES: the majority of our shipments to the United States are exempt from duties/fees (you can check this by asking other customers in the USA). Please note that most of our products are books or contain several books (products with no fees).
REPLACEMENTS
If you ordered a new game from Ludic Dragon Games and have discovered that it has a manufacturing defect or is missing a component, please send your complaint to the following email address: info@ludicdragon.com
1. Send us this claim, attaching images showing the damage or breakage in the same email. In the case of missing items, clearly indicate which item is missing.
2. Check the entire game before sending the claim. Only one claim per package received will be accepted.
3. Include your name and order number in your claim.
4. Only manufacturing defects or those clearly resulting from transport will be eligible for claim. In the latter case, damage caused during transport must be claimed by attaching an image of the damaged outer box. Delivery companies will not accept responsibility unless you can prove that the package has been damaged.
5. No claims will be accepted after 30 days of receiving the package, as we will not be able to determine whether the damage is due to normal wear and tear or a manufacturing defect.
6. Claims for minor damage that does not affect the playability of the game will not be accepted. Due to the high cost of international shipments, the shipping cost of all replacements shipped outside Europe (European Union, UK, Norway, Switzerland) or USA/Canada, must be paid by the recipient. In other words, we assume the replacements and their shipment to countries in USA, Canada and Europe (this is European Union +UK+Norway+Switzerland).
7. About huge boxes: finally due to the way we receive our replacement parts from the manufacturer we are not able to replace game boxes or component trays (to any location).